FAQ

WHAT DOES DAM STAND FOR

Dokter and Misses

WHAT ARE DAM’S BUSINESS HOURS

Our sales team is available Monday to Friday 9h00 - 17h00.

Warehouse hours for collections are Monday to Thursday 9h00 - 16h00 and Fridays 9h00 - 14h00.

You can place an order online at any time and our sales team will be in contact with you during office hours.

WHAT KIND OF PAYMENTS DOES DAM ACCEPT

We accept Electronic Bank Transfers, VISA, Mastercard and cash.

CAN I CHANGE OR CANCEL MY ORDER

If you want to cancel or change your order, contact us by email and we will advise what is possible depending on the order details. Custom products (such as special orders or personalized items), sale items and gift cards are non-returnable. 

HOW ENVIRONMENTALLY FRIENDLY ARE DAM’S PRODUCTS

We strive to use sustainably produced materials and we prefer production methods that minimise energy consumption. Our products are made to last, which we believe to be the most environmentally friendly method of manufacture. We try not to use unnecessary packaging and where possible you’ll see that we use recycled materials to package items.

WHY ARE ITEMS MADE TO ORDER

We like to offer our clients the chance to personalise their purchase by choosing from our selection of colour and timber options. This means that your selection of finish and colour might have to be made to order. We believe that it’ll be worth the wait.

IF MY PURCHASE IS MADE TO ORDER, HOW LONG WILL IT TAKE

If it’s a standard product then it’ll take 6 - 8 weeks from the date of payment. 

Woven products have a longer lead time of 8 - 10 weeks from the date of payment.

The lead time for a Custom product deepens on the specification and we will advise on a lead time once the order is placed.

I HAVE A PRODUCT ON ORDER THAT IS BEING MANUFACTURED. HOW DOES DAM ENSURE THAT IT’S READY ON TIME

It is our priority to deliver high-quality products to our clients within the time allotted to the order. However there might be constraints around materials, time, workload and capacity that are out of our control. If we encounter any production delays we will let you know and getting your order to you will remain our priority.

DOES DAM OFFER A PRICE REDUCTION FOR BUSINESSES

We make our products as affordable as possible. But pricing on a bulk order for a standard product might be negotiable.

I HAD A TECHNICAL PROBLEM TRYING TO ORDER ONLINE, WHAT SHOULD I DO

Please phone (weekdays 9h00 - 17h00) or email sales@dokterandmisses.com.

DO YOU OFFER GIFT CARDS

Yes, we do!

HOW CAN I FIND OUT THE DIMENSIONS AND WEIGHTS OF THE PACKAGES FOR THE PRODUCT I WANT TO BUY

We try to optimize package size and weight for delivery and can vary from order to order. Contact us and we’ll fill you in on what to expect. Sometimes products are delivered flat packed to reduce delivery costs. Contact us if you would prefer a fully assembled item – this may affect the delivery cost.

HOW CAN I FIND OUT THE DIMENSIONS OF THE PRODUCT I WANT TO BUY

Visit the product’s page on the website and click on the Technical information tab.

HOW DO I GET LARGE ITEMS HOME

Flatpacked items should be easily transportable home, in a suitable vehicle. Otherwise we offer a separate delivery service. Delivery charges depend on your postal code, as well as delivery method, size and weight of your purchase.

CAN I ADD AN ASSEMBLY SERVICE TO MY PURCHASE

We do not offer assembly or installation services. DAM products are usually easy to assemble; we recommend hiring a handyman if you need help.

HOW ARE MY ONLINE DELIVERY CHARGES CALCULATED

Charges are based on the delivery method, size, weight of your purchase, as well as the delivery address. These costs will be calculated as you check out and you can choose to accept them, or to collect yourself from our showroom or warehouse. 

If you are placing a large order of many items we may be able to consolidate to reduce delivery costs. Please contact us should you need a special delivery quote.

IF I WANT TO COLLECT MY ORDER IN PERSON, HOW DO I ARRANGE THAT

Large products and custom orders can be collected from the Warehouse while smaller products and showroom models should be collected from the Showroom. Please check in with us if you are not certain where you should be collecting your order from.

CAN I CHOOSE A SPECIFIC DELIVERY TIME AND DATE

It is possible and depends on your delivery method. We’ll do our best to deliver on your chosen date. You’ll get either an email notification or a call from the delivery provider to confirm the time and date window for your delivery.

HOW LONG WILL DELIVERY TAKE

Delivery time depends on the delivery destination. We will confirm these details when you order.

CAN I TRACK MY DELIVERY

You will get the status of your order by email or by phone. How we communicate with you will depend on the final delivery destination and method of delivery.

HOW LONG DO I HAVE TO COLLECT MY ORDER

The date of delivery you are given at the time of online checkout is the date we expect to have your order ready for collection. Please collect your order on that date; if this is not possible please contact us to make arrangements. We have limited storage space and if the order is not collected within 7 days of the delivery date, the goods will become the property of Doc and Misses Design and will be sold.

WHAT IF SOMEONE ELSE IS GOING TO COLLECT MY ORDER

If you need someone else to collect your order, please forward them a copy of your proof of purchase and include a written consent in the email, including the full name of the designated person. They will also need to show a valid government-issued ID.

I RECEIVED A DAMAGED OR INCORRECT PRODUCT

Please email  us and include pictures and information about your order or invoice number and we will get back to you.

CAN I RE-COAT MY PRODUCT AT A LATER STAGE IF I WANT IT TO BE ANOTHER COLOUR

It depends on the specific product and situation. Contact us and we can quote on recoating the product in the same colour but cannot guarantee the quality of the recoating.

HOW DO YOU SUBMIT A COMPLAINT TO US

Please send us your comments and suggestions. They’ll help us improve. Either phone or email us.

DOES DAM HAVE A CATALOGUE

You’ll find all our products, and all you need to know about them, on this website.

WHAT INFORMATION IS COLLECTED ABOUT ME WHEN I VISIT THE DAM SITE

View our Privacy Policy for more information.

WHEN WILL DAM SEND ME EMAILS

You’ll get emails from us if you have an active order from us or if you sign up for our newsletter.

WILL I BE CHARGED VAT

Yes, we charge 15% VAT.