Dokter and Misses
Our sales team is available Monday to Friday 9h00 - 17h00.
Warehouse hours for collections are Monday to Thursday 9h00 - 16h00 and Fridays 9h00 - 14h00.
You can place an order online at any time and our sales team will be in contact with you during office hours.
We accept Electronic Bank Transfers, VISA, Mastercard and cash.
If you want to cancel or change your order, contact us by email and we will advise what is possible depending on the order details. Custom products (such as special orders or personalized items), sale items and gift cards are non-returnable.
We strive to use sustainably produced materials and we prefer production methods that minimise energy consumption. Our products are made to last, which we believe to be the most environmentally friendly method of manufacture. We try not to use unnecessary packaging and where possible you’ll see that we use recycled materials to package items.
We like to offer our clients the chance to personalise their purchase by choosing from our selection of colour and timber options. This means that your selection of finish and colour might have to be made to order. We believe that it’ll be worth the wait.
If it’s a standard product then it’ll take 6 - 8 weeks from the date of payment.
Woven products have a longer lead time of 8 - 10 weeks from the date of payment.
The lead time for a Custom product deepens on the specification and we will advise on a lead time once the order is placed.
It is our priority to deliver high-quality products to our clients within the time allotted to the order. However there might be constraints around materials, time, workload and capacity that are out of our control. If we encounter any production delays we will let you know and getting your order to you will remain our priority.
We make our products as affordable as possible. But pricing on a bulk order for a standard product might be negotiable.
Please phone (weekdays 9h00 - 17h00) or email sales@dokterandmisses.com.
Yes, we do!
We try to optimize package size and weight for delivery and can vary from order to order. Contact us and we’ll fill you in on what to expect. Sometimes products are delivered flat packed to reduce delivery costs. Contact us if you would prefer a fully assembled item – this may affect the delivery cost.
Visit the product’s page on the website and click on the Technical information tab.
Flatpacked items should be easily transportable home, in a suitable vehicle. Otherwise we offer a separate delivery service. Delivery charges depend on your postal code, as well as delivery method, size and weight of your purchase.
We do not offer assembly or installation services. DAM products are usually easy to assemble; we recommend hiring a handyman if you need help.
Charges are based on the delivery method, size, weight of your purchase, as well as the delivery address. These costs will be calculated as you check out and you can choose to accept them, or to collect yourself from our showroom or warehouse.
If you are placing a large order of many items we may be able to consolidate to reduce delivery costs. Please contact us should you need a special delivery quote.
Large products and custom orders can be collected from the Warehouse while smaller products and showroom models should be collected from the Showroom. Please check in with us if you are not certain where you should be collecting your order from.
It is possible and depends on your delivery method. We’ll do our best to deliver on your chosen date. You’ll get either an email notification or a call from the delivery provider to confirm the time and date window for your delivery.
Delivery time depends on the delivery destination. We will confirm these details when you order.
You will get the status of your order by email or by phone. How we communicate with you will depend on the final delivery destination and method of delivery.
The date of delivery you are given at the time of online checkout is the date we expect to have your order ready for collection. Please collect your order on that date; if this is not possible please contact us to make arrangements. We have limited storage space and if the order is not collected within 7 days of the delivery date, the goods will become the property of Doc and Misses Design and will be sold.
If you need someone else to collect your order, please forward them a copy of your proof of purchase and include a written consent in the email, including the full name of the designated person. They will also need to show a valid government-issued ID.
Please email us and include pictures and information about your order or invoice number and we will get back to you.
It depends on the specific product and situation. Contact us and we can quote on recoating the product in the same colour but cannot guarantee the quality of the recoating.
Please send us your comments and suggestions. They’ll help us improve. Either phone or email us.
You’ll find all our products, and all you need to know about them, on this website.
View our Privacy Policy for more information.
You’ll get emails from us if you have an active order from us or if you sign up for our newsletter.
Yes, we charge 15% VAT.