We are excited to have just launched this new e-commerce site; the shipping functionality still in testing stages and will be up and running in a few weeks from now. In the meantime we are processing shipping quotes manually so please email us your address and we will provide a delivery quote for you.
About these terms
These are the Delivery Terms and Conditions which apply to the delivery by us to you of goods purchased by you from us either online at www.dokterandmisses.com or in store from our showroom.
In cases where we assign a delivery service, risk and responsibility for the product is transferred at the moment of delivery to the customer. In cases where the customer is responsible for the collection of the goods, risk and responsibility are transferred at the moment of collection.
We reserve the right to change the Delivery Terms and Conditions at any time. Any changes to the Delivery Terms and Conditions will be effective for all new deliveries placed after the change is published on our website. You should check the Delivery Terms and Conditions posted on the DAM website before each new delivery – they may have changed since your last visit.
Location of deliveries
We will deliver to the delivery address specified for delivery. The location must be within the Republic of South Africa. The location must be accessible by road. In the event of offshore deliveries, we will complete delivery to a designated carrier or location at a South African port of your choice. If you want to take your order abroad we are happy to deliver to your shipping agent for onward transfer.
In most cases the delivery fee payable by you for your order will be as given by DAM Online Shop at the time you place your order. The delivery fee can be calculated according to your postal code, the weight, size, nature and value of your goods. For more details on the delivery fees, please see our delivery information.
DAM does not deliver perishable goods (including plants).
Some of our furniture is larger than you may expect. Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place and that once the product is built, it will fit into your room. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff. All fragile items which could be damaged during the delivery, such as lights, vases, pictures etc, should be moved.
To ensure the smooth delivery of your order, you must give us as much detail as possible in advance about particular features of the delivery address which may affect the delivery (e.g. Will there be time to unload / load? Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be to a non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?) If the delivery is to a business address, are there any restrictions in terms of the opening hours? If you order in store, you can give this information to one of our staff in store. If you order online, please visit www.dokterandmisses.com and enter your order details or speak to a DAM salesperson on 011 403 1024. If you’re not sure then please contact us and we will be happy to advise you.
If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.
If you cancel your order we will refund the purchase price of the goods and the delivery fee but we may charge a return fee, which will be the same amount you paid for delivery. Every effort will be made to deliver items to your room of choice, provided it is safe and practical to do so. However, if this is an upstairs room and the delivery staff deem it unsafe to carry the items upstairs then an alternative room will be agreed with you. If our delivery staff reasonably consider that delivery to the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record the concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of us attempting delivery on your instructions (provided that reasonable care is taken in delivering the goods).
Delivery staff will carry out a risk assessment before moving any products and assess the health and safety risks on a case by case basis. Delivery staff will not move any products other than those agreed and documented in the delivery confirmation and shall not move any products if to do so is deemed to constitute a safety risk following the risk assessment.
Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc in order to complete the delivery (if these measures are required they must be undertaken before delivery takes place since we will not carry any specialised removal equipment); unpack or construct delivered items or remove any packaging; or remove their footwear whilst making deliveries (if you are concerned about possible damage to carpets or laminate flooring, you should ensure that the adequate protective sheets are provided to cover the floors in question).
Delivery will take place at the delivery address specified by you either during the online order process (if you ordered online) or on the sales receipt (if you ordered in store). We ask you to provide us with two telephone numbers so we can contact you easily and advise you of your delivery time.
You are solely responsible for ensuring that we are able to make delivery to the delivery address and that you are available to accept delivery at this address on the delivery date. Please try to inform us as soon as possible if you know that you are not going to be present to accept delivery. We shall not be liable in respect of any delay in delivery as a result of any act or omission by you.
If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you have agreed that we will be entitled to rely on the representative’s instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.
On delivery, you will be asked to examine the goods, check the condition of the packaging and whether the correct number of packages have been delivered. You will be asked to sign the delivery document confirming that the delivery has taken place and the number of items delivered, that delivery of the goods has not caused any damage to your property, that items are delivered “free of visible damage” and that you are happy with the service you have received. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged / incorrect items will be returned to us and replaced and delivered to you free of charge. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. You must let us know about any damaged, missing and/or incorrect goods within a reasonable period of time after you have had an opportunity to inspect the goods. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery without recourse to any future refund.
Once the goods have been delivered to you (or your representative), you become the owner of those goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.
If items within the packaging are faulty or damaged (whether before or during delivery), you shall notify a DAM salesperson of such fault or damage using the telephone number stated on the sales receipt (for in-store orders) or in our delivery advice email / on our website (for online orders) as soon as possible after delivery.
Any damaged product / package must be retained for inspection at a later date. Should you dispose of any damaged product / package before we have had the opportunity to inspect it, then this could affect any claim for replacement.
If it is established that we are responsible for damage to a delivered item, we will replace the damaged item or, if we are unable to do so, we will reimburse you with the full amount you have paid for the product together with any delivery charges.
We will not accept responsibility for any items that are damaged during the delivery process to the extent that such damage is your fault.
In the event of any unforeseen circumstances (including without limitation delivery vehicle breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to re-arrange an alternative delivery time slot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
If we are providing a delivery service in your property, we will make good any damage to your property caused by us in the course of our performance. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that pre-dated our performance of the delivery services.
We will only supply the delivery service for domestic and private use. You agree not to use the delivery service for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of data, loss of anticipated savings, loss of business, business interruption, loss of goodwill or loss of business opportunity or for any injury to your reputation.
The online delivery process
Once you have placed your order online, we will send you an Order Acknowledgement email which will indicate an estimated delivery date for your goods to the delivery date specified in your order. The estimated delivery date will also appear on the website when you place your order.
We try to meet the estimated delivery dates; however there are times when we are unable to do this and your confirmed delivery date will have to change. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.
Items that are in stock: we aim to deliver your order within 14 < days of placing your order, depending on stock availability and where you live. We will in any event deliver the goods within 30 days of your order, unless otherwise agreed by you and us.
Made-to-order items: we aim to deliver your order within 6 - 8 weeks of placing your order, depending on stock availability and where you live. We will in any event deliver the goods within 12 weeks of your order, unless otherwise agreed by you and us.
Custom items: delivery date will be discussed and confirmed via email before production commences.
Within 72 hours of placing your order online, we will send you a delivery advice email which will confirm the planned delivery date and specify whether delivery will be made by our 2-man truck delivery team, or by a parcel courier. It will also provide your delivery number.
You agree to check the delivery advice email and make sure that you will be available to accept delivery of the goods on the delivery date. If you will not be available please request a different date as soon as possible by speaking to a DAM salesperson on 011 403 1024 -- and, in any event, no later than 48 hours before the planned delivery date.
Checking your delivery date
You can check the days that we deliver to your area on our website at www.dokterandmisses.com/account. If the date set out in our delivery advice email is unsuitable, we can always change it -- but please remember that we cannot change the nominated days on which we deliver to your area.
Parcel delivery is used to deliver small items weighing up to 25 kg. A parcel delivery can comprise multiple small packages up to a total order weight of 100 kg. Some of our products are not suitable for delivery via parcel, for example products containing mirrors or glass and some items over 1500 mm. These will be transferred automatically to truck delivery where we can take better care of them.
Parcels will be delivered Monday to Friday between 09:00 and 17:00. Delivery will only be made to the point of entry of the delivery address. If you are not available to accept delivery the courier will leave a card informing you that they will re-arrange delivery at your convenience or you can collect from your nearest depot. Alternatively you can arrange for your order to be delivered to a different address if this is easier for you. Please note any individual product that weighs more than 25 kg will be delivered to you via our truck delivery service.
We will update our order tracking website with your tracking number 24-48 hours before delivery.
A 2-man team will deliver all orders we classify as ‘large deliveries’ (items over 25 kg), and any products we deem unsuitable for parcel delivery.
Truck delivery charges start from R450. Your delivery charge will be calculated at the checkout. Truck deliveries take place on nominated days depending on where you live. Approximately 48 hours before your delivery we will text you with your AM or PM 4-hour delivery window (if you have provided your mobile number to us during the order process).
On the day of delivery, our delivery team will call you 1 hour before your delivery is due, to ensure that you are available to take delivery and to check with you that there are no unexpected access restrictions.
Delivery Terms and Conditions: from warehouse
The Delivery Service is restricted to a limited number of days per week and we will assign an available time slot to you.
Types of delivery
We will use a truck delivery service to deliver our orders for goods purchased in store. The delivery charges are calculated by reference to the value, weight and dimensions of the goods being delivered and apply to a limited list of postal code zones which can be advised by our DAM salespeople. The delivery charges are based on delivery to a single property or address. Promotional customer delivery charges will apply at our discretion and may be withdrawn at any time before the booking is taken.
Customer payment for deliveries will be collected by us at the time of booking and arrangements for delivery will be based on your postal code zone. We will agree a delivery date with you at the time you order the goods. The Delivery Service works on a first-come, first-served basis and we will offer the next time slot and date available. Deliveries cannot be booked in advance without purchase of DAM products.
You will be issued with a sales receipt detailing the goods to be delivered, the time slot and date of the delivery, which you are required to sign. The details printed on the sales receipt will be confirmation of your details. We will do our best to deliver all items to the address during the time slot and date specified on the sales receipt.
Changing the date of delivery
Under exceptional circumstances, if you would like to change the delivery time or date, then you must contact a DAM salesperson who will inform you whether or not it is possible for the delivery time or date to be changed. Provided that the goods have not been despatched for delivery, you may before any agreed delivery date amend or cancel your order by email (but not applicable to custom orders). If you amend or cancel your order, your liability to us shall be limited to payment of all costs we have reasonably incurred up to the time of cancellation. However, where the amendment or cancellation is due to our failure to comply with these Delivery Terms and Conditions, you shall have no liability to us for costs incurred in relation to such amendment or cancellation.